Terms & Conditions

TERMS & CONDITIONS


By utilizing the website and online services provided by Grovo Foods ("grovofoods.com," "we," or "us"), you acknowledge that the disclaimers, exclusions, and limitations of liability outlined on this website are fair and reasonable.


The following information outlines the conditions under which you can use the online and/or mobile services, website, and software offered by Grovo Foods on or in relation to Grovofoods.com (collectively referred to as the "Service"). By accessing or utilizing the Service, you confirm that you have read, comprehended, and agree to be bound by these Terms of Use (the "Agreement"), regardless of whether you are a registered user of our Service.

 

This is an electronic record that complies with the Information Technology Act, 2000 and its relevant rules and provisions on electronic records, as amended by the Information Technology Act, 2000. It is computer-generated and doesn't need any physical or digital signatures. This document is published to fulfill the requirement of Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011 which mandates the publication of rules and regulations, privacy policy, and terms of use for accessing or using the Grovofoods.com website.

 

Access to the Site is restricted to individuals who are capable of entering into legally binding contracts under the relevant laws. Individuals who are considered "incompetent to contract" under the Indian Contract Act, 1872, such as un-discharged insolvents, are not authorized to use the Site. If you are between the ages of 13 and 18, you may only use the Site with the supervision of a parent or legal guardian who agrees to these Terms of Use. If you are under 13 years of age, please refrain from registering for the Service or submitting any personal information, such as your name, address, phone number, or email address. In the event that we discover that we have obtained personal information from anyone under the age of 13 without parental consent, we will take swift action to remove the information from our records.


To buy any product from the Site, it is necessary for you to register an account. This enables us to offer you convenient access to print your orders and check your previous purchases.

 

User agreement

Before using www.grovofoods.com (referred to as "Site," "Company," "we," or "our"), as an End User, Buyer, or Customer, you must read and agree to the terms and conditions in these "Terms" and the linked Privacy Policy. The Site enables you to view, choose, and buy items such as dry fruits, nuts, and seeds.

 

Limitation of Liability
Grovo Foods's liability for the use of this website or any other situation is limited to the maximum sum paid by the user and received by Grovo foods for the relevant order. However, if the loss is caused by the negligence or fault of the user/buyer, Grovo foods shall not be held responsible. Grovo foods shall not be liable for any indirect, special, consequential or incidental damages, whether or not informed of the possibility of such damages or negligence. All disputes shall be governed by Indian law and will be subject to the exclusive jurisdiction of the courts in Bengaluru.

 

Credit Card Details

It is essential that you agree, understand, and confirm that the credit card details you provide on grovofoods.com are accurate and legally owned by you. In other words, when using a credit card for a transaction, it must be your own. You also agree to provide the correct and valid credit card details when making a payment on grovofoods.com. Please note that your credit card information will not be shared or utilized by our payment gateways or grovofoods.com with any third party, unless required for fraud verification, or by law, regulation, or court order. It is important to note that grovofoods.com will not be responsible for any credit card fraud. If a card is used fraudulently, the liability will be solely on you, and you will need to prove otherwise.

Regarding any promotional emails or SMS/MMS sent to you, we want to make it clear that grovofoods.com will not be responsible for any aspect of those offers. The offers made in these promotional messages are subject to change at the sole discretion of the company, and grovofoods.com will not be obligated to provide you with any information about these changes.

 

Fraudulent/Declined Transactions

In the event of an incorrect transaction, we are not liable for any loss or damage resulting directly or indirectly from the authorization being declined due to the Cardholder exceeding the mutually agreed preset limit between us and our acquiring bank.

 

Returns and Return Shipping


Our 10-Day Return Policy covers every product purchased from grovofoods.com. In case of any problems, packaging issues, or damages, please inform us within 10 days from the date of delivery. We will either provide a replacement product or a refund of your money.